Live Arrival Guaranteed: Any fish D.O.A. (dead on arrival) must be reported
to Sunrise Tropicals within 12 hours of arrival. If your purchase does not arrive alive, whether the loss is caused by our
fault or carrier’s mishandling, we will replace it free(excluding packaging and shipping), provided you sign for the
delivery on time, and the following procedure is followed:
You must take immediate action of your order upon its arrival.
Take a picture of the specimen, dry the specimen and temporarily store it in the freezer.
If no one answers when you
call, just fax or send us an e-mail to establish the time of death and then call us during business hours for your authorization.
Never dispose of or return a fish without authorization.
If we ask you to return the specimen, you must put the dried
specimen in a plastic bag without water, add some salt to the bag, seal the bag and return it by USPS Priority Mail with delivery
confirmation. Returns must be postmarked within 72 hours of receiving the authorization.
We will also credit your return
postage ($5.00). Guarantee applies to original shipment only, not replacement items. Shipping and box charges are not included
in this guarantee. In other words, the shipping charge will not be refunded under any circumstances.
Our guarantee covers
live arrival only. We disclaim any responsibility once the fish is introduced in the tank. To greatly reduce the risk of your
existing fish and/or the newly purchased fish becoming ill, we recommend that you quarantine the newly purchased fish
for a few days prior to introducing them into your aquarium. This ensures the new fishes’ immune systems have
recovered to full strength. |
